Types of Support:

Click on a service to learn more:

Psychological Support

Individual, for children and adults (up to 12 meetings)

  • languages: Ukrainian, Russian, English, Spanish, French, Dari (interpreters available if needed)
  • appointments must be booked by phone: +48 692 913 993 or by email: psychozapisy@forummigracyjne.org
  • psychological clinics are located at: Górczewska 137, Warsaw and Szpitalna 5/14, 00-031 Warsaw. Clinic at Szpitalna Street may not be accessible for people with motor disability as it is located on the 1st floor and there is no lift in the building.
  • The clinic location will be indicated during registration.

Crisis intervention (up to 5 meetings)

  • psychological support in a emergency
  • zapisy@forummigracyjne.org, tel. +48 692 913 993

Support Groups (new groups start in September 2024)

  • Support in Handling Various Matters (Caseworkers)

    Location of our permanent support point:

    • address: ul. Górczewska 137, 01-459 Warsaw, Poland
    • appointments must be booked by phone: +48 692 913 993 or by email: zapisy@forummigracyjne.org
      In urgent cases, you can come to our reception and receive immediate support. Reception is open from Monday to Friday, 9:00-18:00.

    Scope of assistance offered by our caseworker team:

    • assistance in handling various matters, including health, education, administrative issues,
    • languages: Ukrainian, Russian, English, Belarusian, Dari, Pashto

    Operating hours:

    • from Monday to Friday, 9:00 – 18:00
    • Attention! On November 1st and 11th our office will be closed!

    Transportation:

    • by metro: Księcia Janusza station (line M2, exit number 8).
    • by buses: 129, 167, 171, 184, 190, 197, 201, 249, 523.

    We also provide childcare:

    • the playroom provides care for children aged 3-7 years,
    • caregivers speak Ukrainian, Polish, and Russian,
    • children can be left for a maximum of 4 hours.

  • Individual consultations with a career counselor (registration required):

    • in English
      in Polish
      in French
    • registration required by: phone: +48 692 913 993, or by email: zapisy@forummigracyjne.org

      Career Counseling

    Individual consultations with a business and tax specialist (registration required):

  • Hotline

    General counselling and information on the issues of people with migration experience in Poland:

    • languages: Polish, Ukrainian, English, Russian
    • phone number: +48 22 11 000 85
    • availability hours: from Monday to Friday, 10:00-16:00

  • Legal Support

    Individual legal consultations (registration required)

    • languages: Polish, Ukrainian, Russian, English, French (interpreters available if needed)
    • registration required by phone: +48 692 913 993 or by email: zapisy@forummigracyjne.org

    Individual consultations on legalizing stay

    • languages: Ukrainian, Russian, Polish, English
    • registration required by phone: +48 692 913 993, by email: zapisy@forummigracyjne.org

  • Individual Consultations with Specialists

    We are accepting registrations for individual consultations in Warsaw and online with:

    • lawyers (working in languages: Polish, Ukrainian, Russian, English, Belarusian, French, with interpreters available if needed)
    • legalization advisor (working in Ukrainian, Russian, Polish)
    • career counselors (languages: English, French, and Polish)
    • business startup and tax advisor
    • psychologists, psychotherapists
    • midwife (languages: Polish, Ukrainian, Russian, French, English)

    Mandatory registration:

  • Mobile Team – delivering support outside of Warsaw

    • our mobile team delivers support to individuals outside Warsaw, within the Mazovian Voivodeship.
    • the team includes: 2 caseworkers, a psychologist, a midwife if needed
      If you represent a group of people in need of support or an institution that can host our team – contact us via the form (link)
    • the team visits each location 2-4 times a month

  • Childcare

    Need to use our services but don’t have someone to leave your child with? The playroom is a space created for children with migration experience aged 3 to 7 years.

    Please note that on November 8 the childcare is open from 2:00 pm!

    • address: ul. Górczewska 137, 01-459 Warsaw, Poland
    • opening hours: from Monday to Friday, 9:00 to 18:00

    Transportation:

    • by metro: Księcia Janusza station (line M2, exit number 8)
    • by buses: 129, 167, 171, 184, 190, 197, 201, 249, 523.

    Important information:

    • the maximum stay for a child in the playroom is 4 hours (due to the lack of a warm meal and the possibility to go outside during activities)
    • please ensure each child has a change of clothes and a snack

    The playroom at Górczewska 137 is operated by the Fundacja dla Wolności.

Feedback

If you have comments, suggestions, or remarks about our work, help us learn, develop, and improve the quality of our services. We would be grateful if you could fill out an anonymous survey (link)! You can also contact us by email: feedback@forummigracyjne.org

FAQ – Frequently Asked Questions

How much does our support cost?

Our support is completely free of charge thanks to funding from national and international grants.

How can I reschedule an appointment?

If you need to reschedule an appointment, please contact us as soon as possible at +48 692 913 993 or by email at zapisy@forummigracyjne.org, so we can find a convenient time for you and other participants.

How do I cancel an appointment?

To cancel an appointment, please contact us as soon as possible at +48 692 913 993 or by email at zapisy@forummigracyjne.org, so we can respond appropriately and set a new date or propose another solution.

How can I share feedback about the support I received?

Do you have comments, suggestions, or feedback about our work? They are important to us — they help us learn, develop, and improve the quality of our services.

We would appreciate it if you could complete an anonymous survey! You can also contact us by email: feedback@forummigracyjne.org

Are my personal details safe?

At the Polish Migration Forum, we care about the privacy of individuals who use our services and ensure that all personal data provided to us are protected in accordance with applicable legal regulations. More information about our privacy policy can be found on our website (link to privacy policy). You have the right to access your data, correct them, request deletion, and object to the processing of personal data.

I am under 18 years old – how can I access support, e.g., psychological?

You can approach us directly, but parental or guardian consent may be required to receive support.

I don’t have a way to get to you, can I count on transport support?

We try to adapt our services to the needs of our clients. If you have difficulties accessing our location, please contact us at +48 692 913 993 or by email at zapisy@forummigracyjne.org to discuss the possibility of receiving transport support or another solution that may be suitable for you.

Are services available for people with disabilities?

The facility at Górczewska Street is fully accessible for people with disabilities. Unfortunately, the facility at Szpitalna Street does not have such amenities. Please inform us of any special needs during registration, so we can adapt our services to your requirements as much as possible.