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Terms of Services

Regulations for the provision of services under the project "Organizing and conducting specialized counselling for foreigners staying in the Capital City of Warsaw and support in the integration process"

1. All services provided under the project are free.

2. Foreigners staying in the Capital City of Warsaw can benefit from individual consultations and informational meetings. 

3. A condition for using information/support under the project is to provide PFM with name, citizenship as well as phone number. Without providing name, surname and citizenship, the individual cannot benefit from the offered assistance. 

4. Registration for consultations and other forms of support are conducted by telephone, e-mail, website or directly at the PFM office:

5. Consultations take place at the Polish Migration Forum Foundation Office or on the premises of agencies or institutions cooperating with PFM.

6. After a consultation, the client may be asked to fill out an anonymous evaluation survey.

7. Consultations are held in Polish, Russian and English. It is possible to receive interpretation in another language with prior arrangement by telephone. 

PFM may refuse to provide a service if:

1. The client is more than 15 minutes late to the consultation. 

2. The client does not come to arranged consultations more than 3 times. 

We do not help:

1. Clients who are under the influence of alcohol or other substances.

2. Persons threatening the safety of staff or other persons benefiting from the Foundation's assistance.

3, When the expected advice may lead to breaking the law. 

4. In matters relating to third parties (except for close family).

By using our services, the client is committed to:


1. Arriving to the consultation on time.
2. Cancelling the meeting by phone (tel. 692-993-913) if the client can no longer attend. There is a wait for consultations - if the client cancels a visit, someone else will be able to take that place. If the client does not cancel - the consultant's time is wasted and another person is still left waiting. 

3. No bringing gifts. To show satisfaction or gratitude for the help received, the client may make a donation to the Foundation, write a comment on Facebook or Google or simply recommend us to friends. 

4. Preparing the necessary documents so we can provide professional support: documentation of the client's legal stay in Poland as well as all the documents related to the matter we are to assist with.

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© 2019 by Polskie Forum Migracyjne. Realizacja 3W Serwisy Informacyjne