The closure of the phone line does not end the possibility of receiving support remotely.
The Helpline PFM began operating in April 2022, just after Russia’s full-scale invasion of Ukraine, in response to the immense need for psychological support. Let’s summarize the most important things that happened over these more than two years – an impressive amount of work has been done!
- By May 2024, we had received 1,276 calls – the longest conversation lasted 2 hours, 10 minutes, and 21 seconds!
- People from at least 10 countries called us – from Ukraine, Poland, Belarus, Russia, Kazakhstan, Moldova, India, Afghanistan, Turkmenistan, and Georgia. Additionally, we also received calls from abroad – from Ukraine and Norway.
- Our callers were mostly women, making up 76% of the total.
- The topics of conversations covered a wide range of areas – we supported our beneficiaries in taking their first steps and adapting to a new country, helped them cope with the trauma caused by the war and leaving home, and advised on family and intercultural issues. We were always ready to listen and help them regain agency and confidence.
- Psychological assistance to callers was provided by a total of 9 psychologists speaking Ukrainian, Russian, English, Spanish, and Polish.
We would like to thank our wonderful psychological team, who conducted all conversations with dedication and empathy. Telephone support is indeed a big challenge, and we thank you for taking it on together! We would also like to thank our beneficiaries who put a lot of trust in us by dialing in.
Psychological support
If you need psychological support, you can make an appointment for individual and group consultations on-site in Warsaw and online.
You can make an appointment by calling +48 692 913 993.
If you need emergency help, call here:
116111 – helpline for children and youth
116123 – crisis helpline
800 120 002 – helpline for victims of domestic violence
888 88 33 88 – Feminoteka anti-violence helpline PL
